Professional
Computer Repair Services
DAFSTERS SOFTWARE SOLUTIONS (PTY) LTD's
Terms & Conditions
By requesting a quotation, approving an invoice, or submitting any equipment to DAFSTERS SOFTWARE SOLUTIONS (PTY) LTD (“the Company”),
the Customer agrees to be legally bound by the following terms and conditions: 1) All quotations are estimates only and the final invoice may vary depending on further inspection, additional faults, required parts, or scope changes, and the Customer agrees to pay the final amount invoiced; 2) The Company will take reasonable care in handling all goods but shall not be liable for any loss, damage, or theft of equipment unless caused by gross negligence or willful misconduct; 3) The Company shall not be liable for any data loss, corruption, or failure of data recovery under any circumstances, and Customers are solely responsible for backing up their data prior to submitting equipment; 4) By submitting any device, the Customer consents to the Company accessing information on the device strictly as necessary to perform services; 5) The Company processes personal information in accordance with the Protection of Personal Information Act (POPIA) and will take reasonable steps to protect such information and only use it for service delivery, communication, and record-keeping; 6) The Company will not disclose personal information to third parties except where required for service fulfilment or by law; 7) Goods are stored at the Customer’s risk, subject to reasonable care obligations under the Consumer Protection Act (CPA); 8) A storage fee of R40.00 per day will apply from 5 days after the invoice due date; 9) Any item not collected within 28 days after invoice due date may be deemed abandoned, and the Company reserves the right to sell, recycle, or dispose of such goods to recover outstanding amounts, with reasonable attempts made to contact the Customer; 10) Full upfront payment is required for all hardware, software, and special orders, and no work or procurement will commence until funds have cleared; 11) The Company reserves the right to retain goods until full payment has been received; 12) All services are rendered with reasonable care and skill as required under the CPA but no guarantee is provided against pre-existing faults, latent defects, or unrelated failures; 13) Hardware warranties are limited to manufacturer defects only, including 6 months for laptop batteries and 6 months for SSD/NVMe drives, unless otherwise stated; 14) Warranty claims exclude damage caused by power surges, load shedding, misuse, physical damage, liquid damage, or unauthorized tampering; 15) Warranty is void if seals are broken or components are tampered with; 16) All warranty-related transport or courier costs are for the Customer’s account; 17) Second-hand or refurbished goods may be sold “as is” where disclosed and agreed in writing, subject to CPA requirements; 18) The following are non-refundable unless defective as per CPA: software licenses, services rendered, consumables, custom-built or special-order items, and change-of-mind purchases; 19) Approved returns may be subject to a reasonable handling or restocking fee of up to 25% where permitted by law; 20) All quotes are subject to a standard assessment fee of R350.00, which is disclosed to the customer prior to commencement. By approving the quotation process, the customer acknowledges and accepts this fee in accordance with applicable South African consumer protection legislation, including the Consumer Protection Act. 21) Customers must inspect goods upon collection and report any issues immediately, failing which the service will be deemed satisfactorily completed, subject to CPA rights; 22) The Customer indemnifies the Company, its directors, employees, and agents against any claims, damages, losses, or legal costs arising from the use of repaired or supplied equipment, except where liability cannot be excluded by law; 23) The Company reserves the right to refuse service where equipment is unsafe, instructions are unlawful, or in cases of abusive or unreasonable conduct; 24) The Company shall not be liable for indirect or consequential damages including loss of income, profit, or business; 25) These terms are governed by the laws of the Republic of South Africa and the Customer consents to the jurisdiction of the Magistrate’s Court where applicable; 26) The Company reserves the right to amend these Terms and Conditions at any time, and the latest version will be available upon request or on official platforms; 27) No relaxation or indulgence by the Company shall constitute a waiver of any rights; 28) If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force; 29) These Terms & Conditions are governed by applicable South African law, including the Consumer Protection Act and the Protection of Personal Information Act. By engaging with the Company, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions in full.
If you have any questions, contact DAFSTERS SOFTWARE SOLUTIONS (PTY) LTD @
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE AT ANY TIME AND WILL BE IMMEDIATELY AVAILABLE OUR WEBSITE.
